Modernizing the Service Desk https://www.linkedin.com/learning/modernizing-the-service-desk There are many drivers for service desk modernization, such as...
David helps you understand what a modern service desk looks like, including agile services (and service levels and periods), channels and processes, metrics, dashboards and reporting, and ticket-driven agile improvement. He covers why it is crucial to transform your service desk to a modern one and gives you ideas on...
