IT Service Management Foundations: Problem Management https://www.lynda.com/ITIL-tutorials/IT-Service-Management-Foundations-Problem-Management/2841303-2.html When problem management is done well, it can...
In this course, learn what problem management is, how it is performed, how to measure its success, and how to support it in your business. Learn about some of the common terms and roles involved in problem management. Discover best practices for solving problems and how to prioritize projects so...