ITIL 2011/ v3 Foundation : Complete Course + Practice Exams MP4 | Video: h264, 1280x720...
What you'll learn
Getting ITIL Foundation certified
Passing the ITIL® Foundation exam in the First Try!
Depth Knowledge on Service Design: Portfolio , SDP,4 P,Service process, SLM,SLA,OLA,Customer level,Multi-level,SIP, Service Continuity Management, Security management, BCM,ITSCM, Supplier Management
Depth Knowledge on Service Strategy : process,Portfolio Management, Demand Management, BRM and SLM, Service...