Beyond the Five Whys: Root Cause Analysis and Systems Thinking by James C. PatersonEnglish |...
A straightforward explanation of root cause analysis and systems thinking, illustrating, with real-world examples and first-hand accounts, why things can \'slip through our fingers\' and what to do to reduce the chances of things going off track.
Beyond the Five Whys summarises, for the first time, many of the tried...
