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Oreilly - Creating a Customer-Centric Business

Coktum

Oreilly - Creating a Customer-Centric Business by Ranjay Gulati | Released January 2010 | ISBN:...

Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," on how to deliver what customers really want. Show and hide more Creating a Customer-Centric Business 00:10:37 Show and hide more

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Oreilly - Understand What Your Customers Really Want

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Oreilly - Understand What Your Customers Really Want by Christian Madsbjerg | Released February 2014...

Christian Madsbjerg, coauthor of "The Moment of Clarity," explains how sensemaking reveals answers that conventional tools can't. Show and hide more Understand What Your Customers Really Want 00:04:16 Show and hide more

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Lynda - Magento: Module Creation and Customization Techniques

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Lynda - Magento: Module Creation and Customization Techniques Magento is a powerful ecommerce platform. With...

Table of ContentsIntroduction1. Development Environment2. Basics of Module Creation3. Magento ORM4. Customization TechiquesConclusion

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GraphicRiver - Dot Pixel Customizer - Photoshop Action 26270972

LOZOR

GraphicRiver - Dot Pixel Customizer - Photoshop Action 26270972ATN

P A S S W O R D gfxtra32.com090901111

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Oreilly - Customer Service in a Crisis

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Oreilly - Customer Service in a Crisis by René Carayol | Released September 2012 |...

René Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11. Show and hide more Customer Service in a Crisis 00:02:34 Show and hide more

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Oreilly - How to Reach Customers in Emerging Markets

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Oreilly - How to Reach Customers in Emerging Markets by Navi Radjou | Released June...

Navi Radjou, innovation and leadership strategist, suggests multinational companies rely on comprehensive networking to ensure successful expansion. Show and hide more How to Reach Customers in Emerging Markets 00:03:29 Show and hide more

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Sacred Space Mockup - Customizable Scene

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Sacred Space Mockup - Customizable ScenePSD

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Oreilly - When to Disappoint Your Customers

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Oreilly - When to Disappoint Your Customers by Frances Frei | Released July 2012 |...

Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires. Show and hide more When to Disappoint Your Customers 00:05:25 Show and hide more

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Oreilly - Turn Customers into Promoters

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Oreilly - Turn Customers into Promoters by Fred Reichheld | Released December 2011 | ISBN:...

Fred Reichheld, fellow and founder of the loyalty practice at Bain & Company, explains how Apple builds loyalty. Show and hide more Turn Customers into Promoters 00:02:50 Show and hide more

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Oreilly - Leveraging Customer Analytics

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Oreilly - Leveraging Customer Analytics by John Lucker | Released November 2013 | ISBN: 3133326714001...

The game today is no longer just about products and services, but rather holistic, end-to-end customer experiences. Great experiences create loyal customers and competitive advantage; missteps can create long-term damage. In this interactive HBR webinar, Deloitte Analytics' John Lucker focuses on how customer analytics can be used to improve the...

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Oreilly - Managing the Complete Customer Journey

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Oreilly - Managing the Complete Customer Journey by Ewan Duncan, Conor Jones, Alex Rawson |...

Many companies recognize the importance of customer experience and emphasize a few select ""customer touchpoints."" But the authors of a new Harvard Business Review article suggest that this may not be good enough. While individual touchpoints matter, what matters even more is a customer's complete, cumulative, end-to-end journey. Currently, few...

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Lynda - Oracle: Customer Service Suite

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Lynda - Oracle: Customer Service Suite The Oracle customer service suite—known as Service Cloud—is a...

Table of ContentsIntroduction1. Getting Started2. Designing the Customer-Facing Portal3. Designing the Agent-Facing Portal4. Building Workflows5. Defining Tasks6. ReportingConclusion

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Lynda - Salesforce: Custom Reports

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Lynda - Salesforce: Custom Reports Using Salesforce data, there are a variety of ways to...

Table of ContentsIntroduction1. Report Basics2. Report Builder Principles3. Report Tips4. Sharing ReportsConclusion

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Divi Switch v3.1.0 - Makes Customizing The Divi Theme - DiviSpace - NULLED

GanjaParker

Divi Switch v3.1.0 - Makes Customizing The Divi Theme - DiviSpace - NULLEDDEMODivi Switch -...

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Create an Awesome SquareSpace Site: CSS Customization Secrets

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Create an Awesome SquareSpace Site: CSS Customization Secretshttps://www.skillshare.com/classes/Create-an-Awesome-SquareSpace-Site-CSS-Customization-Secrets/737626221If you're new to SquareSpace, or looking to...

(If you created your website before January 2020 - or if you want more design flexibility - I suggest checking out my other course for 7.0, Create a Next Level SquareSpace Site here.)
SquareSpace 7.1 incorporates pre-made layouts that enable even the most novice website designers to create great looking website...

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Lynda - Learning Outlook Customer Manager

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Lynda - Learning Outlook Customer Manager Keep information about your customers centralized and readily accessible...

Table of ContentsIntroduction1. Get Started with Customer Data2. Work with Customer DataConclusion

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Lynda - Predictive Customer Analytics

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Lynda - Predictive Customer Analytics Use big data to tell your customer's story, with predictive...

Table of ContentsIntroduction1. Customer Analytics Overview2. Will You Become My Customer?3. What Else Are You Interested In?4. How Much Is Your Future Business Worth?5. Are You Happy With Me?6. Will You Leave Me?7. Best PracticesConclusion

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Lynda - Microsoft Dynamics CRM: Customer Service

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Lynda - Microsoft Dynamics CRM: Customer Service Streamline your customer service operations with Microsoft Dynamics....

Table of ContentsIntroduction1. Dynamics CRM Data and Process2. Getting Started with Dynamics CRM3. Work with Cases4. Use Dashboards5. Document Your Learnings6. Use the Dynamics CRM Web AppConclusion

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Lynda - Managing a Customer Contact Center

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Lynda - Managing a Customer Contact Center Customer contact centers face a number of new...

Table of ContentsIntroduction1. The Dynamic Contact Center Environment2. Effective Resource Planning3. Maximizing Quality and PerformanceConclusion

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Lynda - Listening to Customers

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Lynda - Listening to Customers Listening is one of the most singularly powerful tools anyone...

Table of ContentsIntroduction1. Listening to Your Customers2. Listening Techniques for SuccessConclusion

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