Introduction to ITIL® 2011MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration:...
This course outlines the basic concepts of ITIL® 2011
ITIL is a worldwide standard best practice framework that documents the processes, functions, and roles of IT service management. Our course identifies the different roles and responsibilities of service management. Not only the large multi-nationals but small start-ups can also benefit from...