Lynda - Cert Prep: ITIL® 3 Foundation Note: This course will be permanently removed on...
Table of ContentsIntroduction1. Service Life Cycle2. Service Management as a Practice3. Key Principles, Models, and Concepts4. Life-Cycle Phases5. Life-Cycle Processes: Part One6. Life-Cycle Processes: Part Two7. Service-Management Functions 184459.Cert.Prep.ITIL.3.Foundation.part1.LY.rar 184459.Cert.Prep.ITIL.3.Foundation.part2.LY.rar