Oreilly - ITIL® Service Offerings and Agreements (SOA) by Integrity Training | Publisher: Stone River...
The ITIL® Service Offerings and Agreements (SOA) course builds further to the learnt concepts in the ITIL® Foundation course. This course enables the candidates to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of their...