The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty English | November...
The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization\'s culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating ah-ha moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone...