Old Search System: customer service



  • Lynda - Customer Service: Motivating Your Team

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    Lynda - Customer Service: Motivating Your Team

    Lynda - Customer Service: Motivating Your Team Knowing how to motivate a customer service team...


    Table of ContentsWelcome1. Understanding Motivation2. Building a Strong Foundation3. Bringing Out the Best in Your TeamConclusion

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  • Lynda - Customer Service at Your First Retail Job

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    Lynda - Customer Service at Your First Retail Job

    Lynda - Customer Service at Your First Retail Job You just landed your very first...


    Table of ContentsIntroduction1. Benefits of Delivering Top-Notch Retail Customer Service2. How to Make a Great First Impression with Customers3. How to Turn Around Upset Customers4. How to Keep Waiting Retail Customers Happy5. Five Easy Steps to Deliver Excellent Customer Service Every Time6. Everyday Rituals That Create a Positive Attitude at...

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  • Lynda - Customer Service: Managing Customer Feedback

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    Lynda - Customer Service: Managing Customer Feedback

    Lynda - Customer Service: Managing Customer Feedback Your customers have so much they want to...


    Table of ContentsIntroduction1. The Importance of Managing Customer Feedback2. Managing Customer Feedback as It Happens3. The Strategic Approach to Managing Customer FeedbackConclusion

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  • Lynda - Customer Service Strategy

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    Lynda - Customer Service Strategy

    Lynda - Customer Service Strategy Given fast-evolving customer expectations, every organization needs an effective customer...


    Table of ContentsIntroduction1. The Importance of Customer Service Strategy2. The Strategic Planning Process3. Putting Strategy to WorkConclusion

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  • Lynda - Customer Service Foundations

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    Lynda - Customer Service Foundations

    Lynda - Customer Service Foundations Do your customers feel valued? When they do, they keep...


    Table of ContentsIntroduction1. Outstanding Customer Service2. Build Rapport3. Exceed Expectations4. Solve ProblemsConclusion

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  • Lynda - Customer Service: Preventing Turnover

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    Lynda - Customer Service: Preventing Turnover

    Lynda - Customer Service: Preventing Turnover Customer service costs organizations billions of dollars each year,...


    Table of ContentsIntroduction1. About Customer Service Turnover2. Hire Right3. Keeping Them4. Pouring Cement on RelationshipsConclusion

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  • Lynda - Customer Service: Working in a Customer Contact Center

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    Lynda - Customer Service: Working in a Customer Contact Center

    Lynda - Customer Service: Working in a Customer Contact Center Do you work in a...


    Table of ContentsIntroduction1. The Contact Center Environment2. Boosting Effectiveness3. Traits of ProfessionalismLooking Ahead

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  • Lynda - Customer Service: Handling Abusive Customers

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    Lynda - Customer Service: Handling Abusive Customers

    Lynda - Customer Service: Handling Abusive Customers What is the best way to handle a...


    Table of ContentsIntroduction1. Steps for Handling an Abusive Customer2. Examples of How to Handle an Abusive CustomerConclusion

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  • Customer Service Isometric Illustration

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    Customer Service Isometric Illustration

    Customer Service Isometric Illustration https://www.uplabs.com/posts/customer-service-isometric-illustration




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  • Customer Service Illustration

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    Customer Service Illustration

    Customer Service Illustration https://www.uplabs.com/posts/customer-service-illustration-36902d71-0c87-4364-8ec2-7c2023508ce6




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  • Lynda - Customer Service: Serving Internal Customers

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    Lynda - Customer Service: Serving Internal Customers

    Lynda - Customer Service: Serving Internal Customers There are many similarities between internal and external...


    Table of ContentsIntroduction1. Build Positive Workplace Relationships2. Exceed Expectations3. Solve ProblemsConclusion

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  • Lynda - Customer Service in the Field

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    Lynda - Customer Service in the Field

    Lynda - Customer Service in the Field Improve your customer service where it matters most:...


    Table of ContentsIntroduction1. Customer Service in the Field Fundamentals2. The Extra Mile3. The Nitty GrittyConclusion

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  • Lynda - Customer Service: Problem Solving and Troubleshooting

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    Lynda - Customer Service: Problem Solving and Troubleshooting

    Lynda - Customer Service: Problem Solving and Troubleshooting Customer service care costs organizations billions of...


    Table of ContentsIntroduction1. A Two-Step Approach to Commonsense Customer Service for Most Situations2. Critical Customer Service Problem-Solving Skills3. Critical Troubleshooting Skills4. Final ThoughtsConclusion

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  • Lynda - Customer Service Leadership

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    Lynda - Customer Service Leadership

    Lynda - Customer Service Leadership Customer service leadership is an exciting responsibility—and it's never been...


    Table of ContentsIntroduction1. Establishing a Foundation2. Engaging with Customers3. Building a Strong ApproachConclusion

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  • Lynda - Customer Service: Writing for Social Media

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    Lynda - Customer Service: Writing for Social Media

    Lynda - Customer Service: Writing for Social Media Today's customers are moving away from one-to-one...


    Table of ContentsIntroduction1. Be Responsive2. Write in a Personal, On-Brand Tone of Voice3. How to Move the Discussion to a Private Channel4. Write Templates for Social Media Responses to Customers5. How to Handle Trolls or Bandwagoners6. How to Cope with Character Limits7. Follow Conventional Rules of Punctuation and GrammarConclusion

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  • Lynda - Customer Service Mastery: Delight Every Customer

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    Lynda - Customer Service Mastery: Delight Every Customer

    Lynda - Customer Service Mastery: Delight Every Customer When a customer receives exceptional service, you...


    Table of ContentsIntroduction1. What Is Customer Service?2. Ways to Generate Ideas, Part 13. Ways to Generate Ideas, Part 24. Ways to Generate Ideas, Part 35. Ways to Generate Ideas, Part 4Conclusion

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  • Lynda - Customer Service: Winning Back a Lost Customer (2016)

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    Lynda - Customer Service: Winning Back a Lost Customer (2016)

    Lynda - Customer Service: Winning Back a Lost Customer (2016) Lost customers are not lost...


    Table of ContentsIntroduction1. Winning Customers Back is Critical2. Customer Win-Back Basics3. Build Your Win-Back CampaignConclusion

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  • Lynda - Customer Service: Creating Customer Value

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    Lynda - Customer Service: Creating Customer Value

    Lynda - Customer Service: Creating Customer Value Is your product or service worth the price?...


    Table of ContentsIntroduction1. Why Value Matters2. Pass the "Worth It" Test3. Do Differentiation RightConclusion

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  • Oreilly - Customer Service Basics

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    Oreilly - Customer Service Basics

    Oreilly - Customer Service Basics by Integrity Training | Publisher: Stone River eLearning | Release...


    The Customer Service Skills course is a training course for customer support and services staff to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management. Lesson...

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  • Oreilly - Customer Service

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    Oreilly - Customer Service

    Oreilly - Customer Service by Stone River eLearning | Publisher: Stone River eLearning | Release...


    Table of Contents Getting Started Getting Started 00:01:11 Who We Are and What We Do Who We Are and What We Do Case Study 00:00:29 Who We Are and What We Do 00:07:01 Establishing Your Attitude Establishing Your Attitude 00:08:44 Establishing Your Attitude Case Study 00:00:48 Identifying and Addressing Their...

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