The 10 Pillars of Customer Experience https://www.linkedin.com/learning/the-10-pillars-of-customer-experience
Customer experience is a team sport! When everyone understands customer experience and the key pillars that support it, powerful enthusiasm, alignment, and collaboration tend to follow. In this course, Brad Cleveland explains what customer experience is and shows you 10 key pillars that, together, create a positive customer experience. Brad...
