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Oreilly - Customer Service Video Series

Coktum

Oreilly - Customer Service Video Series by Jeff Havens | Released December 2015 | ISBN:...

The fast, fun, and complete video guide to delivering outstanding customer service! DescriptionIn an era where many companies offer similar products and services at similar prices, it's hard to stand out. But if you offer the best customer service around, you'll win loyal customers who keep coming back, and tell their...

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Oreilly - The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers (Audio Book)

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Oreilly - The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and...

About the Book:Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail--the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have...

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Videohive - Custom Keyboard - 9917187

envail

Videohive - Custom Keyboard - 9917187 CS4, CS5, CS5.5, CS6, CC, CC 2014 | 1920x1080...

109 Prerendered keyboard keys with customizable content. Put any language layout, image, video or animation. Individual placeholders for keys and keyboard’s frame. AE CS4 or above HD 1080 No plugin required Easy to customize, PDF step-by-step manual included. Feel free to ask for customization. COLOR AND DEPTH OF FIELD EFFECT...

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Oreilly - Understanding Your Customers' Minds

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Oreilly - Understanding Your Customers' Minds by Gerald Zaltman | Released June 2008 | ISBN:...

Gerald Zaltman, Harvard Business School professor. Learn how to create more effective marketing campaigns based on your customers' unconscious thoughts and feelings. Show and hide more Understanding Your Customers' Minds 00:14:10 Show and hide more

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Oreilly - Creating a Customer-Centric Business

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Oreilly - Creating a Customer-Centric Business by Ranjay Gulati | Released January 2010 | ISBN:...

Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," on how to deliver what customers really want. Show and hide more Creating a Customer-Centric Business 00:10:37 Show and hide more

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Oreilly - Understand What Your Customers Really Want

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Oreilly - Understand What Your Customers Really Want by Christian Madsbjerg | Released February 2014...

Christian Madsbjerg, coauthor of "The Moment of Clarity," explains how sensemaking reveals answers that conventional tools can't. Show and hide more Understand What Your Customers Really Want 00:04:16 Show and hide more

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Lynda - Magento: Module Creation and Customization Techniques

Coktum

Lynda - Magento: Module Creation and Customization Techniques Magento is a powerful ecommerce platform. With...

Table of ContentsIntroduction1. Development Environment2. Basics of Module Creation3. Magento ORM4. Customization TechiquesConclusion

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GraphicRiver - Dot Pixel Customizer - Photoshop Action 26270972

LOZOR

GraphicRiver - Dot Pixel Customizer - Photoshop Action 26270972ATN

P A S S W O R D gfxtra32.com090901111

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Oreilly - Customer Service in a Crisis

Coktum

Oreilly - Customer Service in a Crisis by René Carayol | Released September 2012 |...

René Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11. Show and hide more Customer Service in a Crisis 00:02:34 Show and hide more

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Oreilly - How to Reach Customers in Emerging Markets

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Oreilly - How to Reach Customers in Emerging Markets by Navi Radjou | Released June...

Navi Radjou, innovation and leadership strategist, suggests multinational companies rely on comprehensive networking to ensure successful expansion. Show and hide more How to Reach Customers in Emerging Markets 00:03:29 Show and hide more

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Sacred Space Mockup - Customizable Scene

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Sacred Space Mockup - Customizable ScenePSD

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Oreilly - When to Disappoint Your Customers

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Oreilly - When to Disappoint Your Customers by Frances Frei | Released July 2012 |...

Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires. Show and hide more When to Disappoint Your Customers 00:05:25 Show and hide more

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Oreilly - Turn Customers into Promoters

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Oreilly - Turn Customers into Promoters by Fred Reichheld | Released December 2011 | ISBN:...

Fred Reichheld, fellow and founder of the loyalty practice at Bain & Company, explains how Apple builds loyalty. Show and hide more Turn Customers into Promoters 00:02:50 Show and hide more

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Oreilly - Leveraging Customer Analytics

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Oreilly - Leveraging Customer Analytics by John Lucker | Released November 2013 | ISBN: 3133326714001...

The game today is no longer just about products and services, but rather holistic, end-to-end customer experiences. Great experiences create loyal customers and competitive advantage; missteps can create long-term damage. In this interactive HBR webinar, Deloitte Analytics' John Lucker focuses on how customer analytics can be used to improve the...

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Oreilly - Managing the Complete Customer Journey

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Oreilly - Managing the Complete Customer Journey by Ewan Duncan, Conor Jones, Alex Rawson |...

Many companies recognize the importance of customer experience and emphasize a few select ""customer touchpoints."" But the authors of a new Harvard Business Review article suggest that this may not be good enough. While individual touchpoints matter, what matters even more is a customer's complete, cumulative, end-to-end journey. Currently, few...

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Lynda - Oracle: Customer Service Suite

Coktum

Lynda - Oracle: Customer Service Suite The Oracle customer service suite—known as Service Cloud—is a...

Table of ContentsIntroduction1. Getting Started2. Designing the Customer-Facing Portal3. Designing the Agent-Facing Portal4. Building Workflows5. Defining Tasks6. ReportingConclusion

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Lynda - Salesforce: Custom Reports

Coktum

Lynda - Salesforce: Custom Reports Using Salesforce data, there are a variety of ways to...

Table of ContentsIntroduction1. Report Basics2. Report Builder Principles3. Report Tips4. Sharing ReportsConclusion

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Divi Switch v3.1.0 - Makes Customizing The Divi Theme - DiviSpace - NULLED

GanjaParker

Divi Switch v3.1.0 - Makes Customizing The Divi Theme - DiviSpace - NULLEDDEMODivi Switch -...

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Create an Awesome SquareSpace Site: CSS Customization Secrets

Gamystyle

Create an Awesome SquareSpace Site: CSS Customization Secretshttps://www.skillshare.com/classes/Create-an-Awesome-SquareSpace-Site-CSS-Customization-Secrets/737626221If you're new to SquareSpace, or looking to...

(If you created your website before January 2020 - or if you want more design flexibility - I suggest checking out my other course for 7.0, Create a Next Level SquareSpace Site here.)
SquareSpace 7.1 incorporates pre-made layouts that enable even the most novice website designers to create great looking website...

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Lynda - Learning Outlook Customer Manager

Coktum

Lynda - Learning Outlook Customer Manager Keep information about your customers centralized and readily accessible...

Table of ContentsIntroduction1. Get Started with Customer Data2. Work with Customer DataConclusion

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