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Customer appreciation night - Premium flyer psd template

Tanya wertyozka

Customer appreciation night - Premium flyer psd templateLayered PSD

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Street food carts and vehicle sellers and customers isometric icons set

Tanya wertyozka

Street food carts and vehicle sellers and customers isometric icons set7 files | EPS +...

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Lynda - Oracle: Customer Service Suite

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Lynda - Oracle: Customer Service Suite The Oracle customer service suite—known as Service Cloud—is a...

Table of ContentsIntroduction1. Getting Started2. Designing the Customer-Facing Portal3. Designing the Agent-Facing Portal4. Building Workflows5. Defining Tasks6. ReportingConclusion

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Lynda - Learning Outlook Customer Manager

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Lynda - Learning Outlook Customer Manager Keep information about your customers centralized and readily accessible...

Table of ContentsIntroduction1. Get Started with Customer Data2. Work with Customer DataConclusion

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Lynda - Predictive Customer Analytics

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Lynda - Predictive Customer Analytics Use big data to tell your customer's story, with predictive...

Table of ContentsIntroduction1. Customer Analytics Overview2. Will You Become My Customer?3. What Else Are You Interested In?4. How Much Is Your Future Business Worth?5. Are You Happy With Me?6. Will You Leave Me?7. Best PracticesConclusion

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Lynda - Quality Standards in Customer Service [2016]

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Lynda - Quality Standards in Customer Service [2016] "Customer service" can mean many different things,...

Table of ContentsIntroduction1. Principles of Quality Standards for Customer Service2. Quality Standards for Individual Performance3. Quality Standards for the Service OrganizationConclusion

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Lynda - Microsoft Dynamics CRM: Customer Service

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Lynda - Microsoft Dynamics CRM: Customer Service Streamline your customer service operations with Microsoft Dynamics....

Table of ContentsIntroduction1. Dynamics CRM Data and Process2. Getting Started with Dynamics CRM3. Work with Cases4. Use Dashboards5. Document Your Learnings6. Use the Dynamics CRM Web AppConclusion

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Online Channel Integration: Value Creation and Customer Reactions in Online and Physical Stores

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Online Channel Integration: Value Creation and Customer Reactions in Online and Physical Stores English |...

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Lynda - Managing a Customer Contact Center

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Lynda - Managing a Customer Contact Center Customer contact centers face a number of new...

Table of ContentsIntroduction1. The Dynamic Contact Center Environment2. Effective Resource Planning3. Maximizing Quality and PerformanceConclusion

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Lynda - Listening to Customers

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Lynda - Listening to Customers Listening is one of the most singularly powerful tools anyone...

Table of ContentsIntroduction1. Listening to Your Customers2. Listening Techniques for SuccessConclusion

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Lynda - Nonprofit Customer Relationship Management with Salesforce

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Lynda - Nonprofit Customer Relationship Management with Salesforce Explore how to improve the operation of...

Table of ContentsIntroduction1. Getting Started2. Working with Salesforce3. Working with Data4. Tools for Success5. Measuring SuccessConclusion

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Lynda - Salesforce for Customer Service

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Lynda - Salesforce for Customer Service Explore how to leverage the cloud-based help desk solution...

Table of ContentsIntroduction1. Getting Started with Service Cloud2. Case Management3. Customer Channels4. Assigning Cases to Teams5. Knowledge Articles and ReportsConclusion

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Lynda - Sales: Customer Success

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Lynda - Sales: Customer Success Customer success is a new field that goes beyond the...

Table of ContentsIntroduction1. Understanding Customer Success2. The Customer Success Professional3. How to Get Ahead in Customer Support4. Optimally Aligning Customer Success with the Rest of Your CompanyConclusion

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Lynda - Marketing Foundations: Customer Segmentation

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Lynda - Marketing Foundations: Customer Segmentation Learn how to group your customers into market segments...

Table of ContentsIntroduction1. Geographic and Demographic2. Behavioral and Usage Segmentation3. Psychographic Segmentation4. Benefits-Sought Segmentation5. Customer ProfilesConclusion

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Lynda - Managing Customer Expectations for Managers

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Lynda - Managing Customer Expectations for Managers Customer service managers may not be on the...

Table of ContentsIntroduction1. Expectation Management TacticsConclusion

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Lynda - Managing Customer Expectations for Frontline Employees

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Lynda - Managing Customer Expectations for Frontline Employees Today's customers expect a lot. Customer service...

Table of ContentsIntroduction1. Techniques for Managing Customer ExpectationsConclusion

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Lynda - Phone-Based Customer Service

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Lynda - Phone-Based Customer Service Customer service expert Jeff Toister helps customer service specialists develop...

Table of ContentsIntroduction1. Build Rapport over the Phone2. Exceed Expectations over the Phone3. Solve Problems over the PhoneConclusion

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Lynda - Marketing Foundations: Customer Decision Journey

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Lynda - Marketing Foundations: Customer Decision Journey The customer decision journey is a time-tested tool...

Table of ContentsIntroduction1. Decision Journey Basics2. Buyer Personas3. Decision Journey Stages4. Map Across Touch Points5. Align Messaging and ContentConclusion

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Lynda - Quick Fixes to Attain Excellent Customer Service

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Lynda - Quick Fixes to Attain Excellent Customer Service Whether it's an individual employee or...

Table of ContentsIntroduction1. Finding Quick Fixes2. Problem-Solving ToolsConclusion

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Lynda - Managing a Customer Service Team

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Lynda - Managing a Customer Service Team Secrets to managing customer service teams are revealed...

Table of ContentsIntroduction1. Defining Outstanding Service2. Evaluating Service Quality3. Identifying Obstacles to Outstanding Service4. Optimizing Service Delivery5. Calculating the Cost of Poor Service6. Elevating Team Service

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