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  • Lynda - Customer Service: Motivating Your Team

    Lynda - Customer Service: Motivating Your Team Knowing how to motivate a customer service team...


    Table of ContentsWelcome1. Understanding Motivation2. Building a Strong Foundation3. Bringing Out the Best in Your TeamConclusion


  • Lynda - Customer Experience: Service Blueprinting

    Lynda - Customer Experience: Service Blueprinting Creating a seamless customer experience is no accident. It...


    Table of ContentsIntroduction1. Outcomes of Service Blueprinting2. Prepare for Success3. Running a Service Blueprinting Session4. Using Your Blueprint


  • Lynda - Creating Positive Conversations with Challenging Customers

    Lynda - Creating Positive Conversations with Challenging Customers What do you do when faced with...


    Table of ContentsIntroduction1. Working with Difficult Customers2. Positive Positioning Skills3. Positive Positioning in ActionConclusion


  • Lynda - Customer Service at Your First Retail Job

    Lynda - Customer Service at Your First Retail Job You just landed your very first...


    Table of ContentsIntroduction1. Benefits of Delivering Top-Notch Retail Customer Service2. How to Make a Great First Impression with Customers3. How to Turn Around Upset Customers4. How to Keep Waiting Retail Customers Happy5. Five Easy Steps to Deliver Excellent Customer Service Every Time6. Everyday Rituals That Create a Positive Attitude at...


  • Lynda - Customer Experience: Journey Mapping

    Lynda - Customer Experience: Journey Mapping If you strive for a customer-centric culture, you have...


    Table of Contents1. Customer Journey Mapping 1012. Prepare to Map the Customer Journey3. Build Your Customer Journey Map4. Use Your Customer Journey MapConclusion


  • Lynda - Customer Development First Steps for Product Managers

    Lynda - Customer Development First Steps for Product Managers Without a clear understanding of your...


    Table of Contents1. Customer Development2. Customer Interviews3. User Personas


  • Lynda - Product Management: Customer Development

    Lynda - Product Management: Customer Development Great products are built from a strong understanding of...


    Table of ContentsIntroduction1. Customer Development2. Identifying a Problem3. User Research4. User Surveys5. User InterviewsConclusion


  • Lynda - Customer Service: Managing Customer Feedback

    Lynda - Customer Service: Managing Customer Feedback Your customers have so much they want to...


    Table of ContentsIntroduction1. The Importance of Managing Customer Feedback2. Managing Customer Feedback as It Happens3. The Strategic Approach to Managing Customer FeedbackConclusion


  • Lynda - Customer Service Strategy

    Lynda - Customer Service Strategy Given fast-evolving customer expectations, every organization needs an effective customer...


    Table of ContentsIntroduction1. The Importance of Customer Service Strategy2. The Strategic Planning Process3. Putting Strategy to WorkConclusion


  • Oreilly - Agile for Everybody—Building a Customer-Centric Organization

    Oreilly - Agile for Everybody—Building a Customer-Centric Organization by Matt LeMay | Publisher: O'Reilly Media,...


    Learning directly from customers is a key principle of both the Agile and Lean movements. But learning from customers is easier said than done, because it often requires a major shift in an organization's beliefs and practices. In this video, you'll learn to pick up the signs that say your...


  • Lynda - Customer Service Foundations

    Lynda - Customer Service Foundations Do your customers feel valued? When they do, they keep...


    Table of ContentsIntroduction1. Outstanding Customer Service2. Build Rapport3. Exceed Expectations4. Solve ProblemsConclusion


  • Lynda - Customer Service: Preventing Turnover

    Lynda - Customer Service: Preventing Turnover Customer service costs organizations billions of dollars each year,...


    Table of ContentsIntroduction1. About Customer Service Turnover2. Hire Right3. Keeping Them4. Pouring Cement on RelationshipsConclusion


  • Lynda - Customer Service: Working in a Customer Contact Center

    Lynda - Customer Service: Working in a Customer Contact Center Do you work in a...


    Table of ContentsIntroduction1. The Contact Center Environment2. Boosting Effectiveness3. Traits of ProfessionalismLooking Ahead


  • Lynda - Customer Service: Handling Abusive Customers

    Lynda - Customer Service: Handling Abusive Customers What is the best way to handle a...


    Table of ContentsIntroduction1. Steps for Handling an Abusive Customer2. Examples of How to Handle an Abusive CustomerConclusion


  • Customer Support Software Illustrations CRM

    Customer Support Software Illustrations CRM https://www.uplabs.com/posts/customer-support-software-illustrations-crm





  • Customer Service Isometric Illustration

    Customer Service Isometric Illustration https://www.uplabs.com/posts/customer-service-isometric-illustration





  • Customer Service Illustration

    Customer Service Illustration https://www.uplabs.com/posts/customer-service-illustration-36902d71-0c87-4364-8ec2-7c2023508ce6





  • Customer Satisfaction Vector illustration

    Customer Satisfaction Vector illustration https://www.uplabs.com/posts/customer-satisfaction-vector-illustration





  • Customer Reviews concept

    Customer Reviews concept https://www.uplabs.com/posts/customer-reviews-concept





  • Customer Relationship Management Illustration

    Customer Relationship Management Illustration https://www.uplabs.com/posts/customer-relationship-management-illustration